MORE CASE STUDIES
LOGISTICS
Swift Clear
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DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
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Swift Clear
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Creative Flow
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Swift Clear
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Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
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DRY CLEANING & LAUNDRY
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“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
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Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
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Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
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Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
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Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
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Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
LOGISTICS
Swift Clear
Swift Clear operates such that they promise their clients quick customs clearance for shipments across... Read more
DRY CLEANING & LAUNDRY
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say... Read more
TECHNOLOGY
Creative Flow
Creative Flow made artists a simple promise: "Do great work, get paid fast." By 2023, that promise helped them build... Read more
A quick
glance at
the numbers...
A quick
glance at
the numbers...
A quick
glance at
the numbers...
A quick
glance at
the numbers...
3 weeks → <72 hours turnaround time
3 weeks → <72 hours turnaround time
3 weeks → <72 hours turnaround time
3 weeks → <72 hours turnaround time
$70,000+ working capital freed
$70,000+ working capital freed
35% increase in processing capacity
35% increase in processing capacity
Error rates reduced to 0.7% from 5%
$70,000+ working capital freed
$70,000+ working capital freed
Annual savings of $1.9M
35% increase in processing capacity
35% increase in processing capacity
Industry
Industry
Logistics
Dry Cleaning &
Laundry
Dry Cleaning & Laundry
Service Areas
Service Areas
Process Analysis
Process Improvement
Automation
Strategy
Implementation
Process Analysis
Process Improvement
Automation
Strategy
Process Analysis
Process Improvement
Automation
Strategy
What prompted transformation?
What prompted transformation?
What prompted transformation?
On the surface, it looked like growth was straining Clean Press’ foundation.
The Problem
Staff creating makeshift tracking systems &
spending hours tracking inventory manually
Staff creating makeshift tracking systems & spending hours tracking inventory manually
Staff creating makeshift tracking systems & spending hours tracking inventory manually
Machineries down for repairs
The central facility drowning in backlog
Customer complaints rising
Inconsistent quality across locations
The Cost
Customer retention dropped ~15%
Profit margins shrinking
Operating costs climbing
Processing times more than doubled
Reviews turning negative
How we tackled it...
Instead of providing immediate solutions based on the problems that became apparent, we took some time to:
Shadow morning counter shifts & afternoon deliveries
Spend evenings at the central facility
Interview 7+ staff members
Interview 7+ staff members
Interview 7+ staff members
Analyze 2 years worth of data
Analyze 2 years worth of data
Analyze 2 years worth of data
Shadow morning counter shifts & afternoon deliveries
Spend evenings at the central facility
Interview 7+ staff members
Analyze 2 years worth of data
The transformation
we recommended
To facilitate a smooth implementation process, and ensure the desired outcomes, we broke the solutions into 4 phases
Smart Inventory
— Cloud-based inventory system
— RFID garment tracking
— Automatic reordering
— Real-time visibility
Smart Inventory
— Cloud-based inventory system
— RFID garment tracking
— Automatic reordering
— Real-time visibility
Smart Inventory
— Cloud-based inventory system
— RFID garment tracking
— Automatic reordering
— Real-time visibility
Smart Inventory
— Cloud-based inventory system
— RFID garment tracking
— Automatic reordering
— Real-time visibility
Central Facility Upgrade & Process Revolution
— Reorganized layout for efficiency
— Standardized procedures
— New, improved, and eco-friendly equipments
— Visual management boards
Central Facility Upgrade & Process Revolution
— Reorganized layout for efficiency
— Standardized procedures
— New, improved, and eco-friendly equipments
— Visual management boards
Central Facility Upgrade & Process Revolution
— Reorganized layout for efficiency
— Standardized procedures
— New, improved, and eco-friendly equipments
— Visual management boards
Central Facility Upgrade & Process Revolution
— Reorganized layout for efficiency
— Standardized procedures
— New, improved, and eco-friendly equipments
— Visual management boards
Quality Control
— Built-in and enhanced quality checks
— Training programs
— Better customer feedback loop
Quality Control
— Built-in and enhanced quality checks
— Training programs
— Better customer feedback loop
Quality Control
— Built-in and enhanced quality checks
— Training programs
— Better customer feedback loop
Quality Control
— Built-in and enhanced quality checks
— Training programs
— Better customer feedback loop
Digital Experience
— Web app for order tracking
— Automated updates
— Digital loyalty program
Digital Experience
— Web app for order tracking
— Automated updates
— Digital loyalty program
Digital Experience
— Web app for order tracking
— Automated updates
— Digital loyalty program
Digital Experience
— Web app for order tracking
— Automated updates
— Digital loyalty program
Teams now see everything at a glance, predict issues before they happen, share resources seamlessly, and focus on customers, not paperwork
And as a result, this put them on track to achieve...
While procurement was the main focus, we helped build a few other things alongside:
77% reduction in
stock-outs
77% reduction in
stock-outs
77% reduction in
stock-outs
77% reduction in stock-outs
A 70% decrease in
turnaround time
A 70% decrease in
turnaround time
A 70% decrease in
turn-around time
A 70% decrease in turn-around time
20% improved retention
20% improved retention
20% improved retention
30% reduced carbon footprint
30% reduced carbon footprint
30% reduced carbon footprint
25% less water usage
25% less water usage
25% less water usage
35% increase in
processing capacity
35% increase in
processing capacity
35% increase in
processing capacity
40%+ app adoption rate
40%+ app adoption rate
40%+ app adoption rate
40% less chemical usage
40% less chemical usage
40% less chemical usage
Looking ahead
CleanPress has since evolved from a traditional dry cleaner into a technology-enabled service company that maintains its essential character while embracing innovation. They’re now expanding new markets, attracting investor interest, making differences in sustainability.
*while we change the company and individual names to protect the privacy of our clients, all other information is real.
*while we change the company and individual names to protect the privacy of our clients, all other information is real.
*while we change the company and individual names to protect the privacy of our clients, all other information is real.
Industry
Dry Cleaning &
Laundry
Service Areas
Process Analysis
Process Improvement
Automation
Strategy
Clean Press
“Sorry, your garments won’t be ready until next week.” Words no dry cleaning service provider ever wants to say. Clean Press offers ample convenience and quality to their clients in that they pick-up and deliver their clients’ orders, making life so much easier for them. But as they grew from one store to multiple stores in EMEA, and served more clients, threads began to unravel and their manual systems began to fall apart.
If you’re like us and you like getting into the details, you can find longer, more-detailed versions of our case studies in our Substack linked here.
If you’re like us and you like getting into the details, you can find longer, more-detailed versions of our case studies in
our Substack linked here.
If you’re like us and you like getting into the details, you can find longer, more-detailed versions of our case studies in
our Substack linked here.
If you’re like us and you like getting into the details, you can find longer, more-detailed versions of our case studies in
our Substack linked here.
